Legal information Bookings
General Conditions of Carriage
Our general conditions for both passengers and baggage.
In the country or region where you book your ticket, Special Conditions may apply. These form a part of the General Conditions of Carriage.
Air carrier liability
Our liability in case of death or injury to passengers, flight delay, and damage or loss of baggage.
Limitation of liability
Limits of our liability for international carriage of passengers and baggage.
Assistance and compensation
In case of cancellations, delays, downgrading, and denied boarding, these are your rights to assistance and compensation.
Tarmac delay response plan
How we adjust to delays while customers are on board of the aircraft.
Travel voucher conditions
If you receive a refund in the form of a travel voucher, these are the conditions.
Air safety list
List of airlines banned to operate within the European Union, based on Regulation (EC) No. 2111/2005. These flights cannot be booked via KLM.
Products and services
Conditions for extra options
Purchasing an extra option? Make sure to read the conditions, so you know what you’re agreeing to.
Package travel conditions
The European legislation regarding package travel and linked travel arrangements.
Flying Blue conditions
When signing up for the Flying Blue programme, read these conditions.
How we collect and use your personal data when you travel or interact with us.
Air France and KLM accounts
Conditions for creating an online Air France or KLM account on our websites.
User generated content
Before giving us permission to use your photo or video, read the conditions.
When contacting us, please keep in mind our community standards. They outline what is and is not allowed on our channels.
The placing of all types of cookies is described in this policy.
The very best travel experience begins with our website and app. Here’s our commitment to accessibility.
This website is offered to you by Koninklijke Luchtvaart Maatschappij N.V.